FAQ - Family Roots Therapy

Frequently Asked Questions

How do I know if therapy is right for me and/or my family?

Taking the steps to try therapy can feel daunting. If you notice increased conflict within your family, your child or teen is withdrawing or seems to have difficulty regulating their emotions, or you’re finding it hard to connect…these can all be signs that therapy may help.

What if I feel like my therapist isn’t a good fit for me/my family?

All of our therapists believe client/therapist fit is key, and if you don’t feel comfortable with your assigned therapist, we’re happy to help with transferring you to another therapist who might be a better fit!

What ages do you treat?

Our providers have a range of different specialties and we have therapists to treat most clients from birth to adulthood. Please reach out to our office at info@familyrootstherapy.com to confirm the availability of the appropriate therapist for your unique needs. More information is also available on our Therapists Page

How frequently are sessions and how long does therapy last?

Sessions are typically 50-60 minutes in length and we like to start out with a minimum of eight (8) weekly appointments. Depending on your needs, we can do biweekly appointments or monthly appointments, too. These details are usually discussed in your first session as we plan for your treatment.

What should I expect from the first session?

Referred to as an “intake” session, this is a chance to get to know each other, review your history, and establish your goals for therapy. The intake process for kids usually begins with a parent-only intake session as the initial visit and we’ll move forward with a second and sometimes third intake session with the child themselves.

What is a phone consultation?

Want to learn more about a provider and see if they might be a good fit for you? We are happy to set you up with a free, 15-minute phone call with a prospective therapist(s) to help you ensure they would be a good fit for your needs.

How do I pay for sessions?

We offer a variety of different ways to pay for services:

- Out of Pocket- We have different out of pocket rates for students, associates, and licensed providers. Please email info@familyrootstherapy.com for more information.
- Sliding scale- Each provider offers a limited number of sliding scale spots. The sliding scale is available upon request.
- Insurance- Most of our providers are in-network with the following insurances- OHP, BCBS, Pacific Source, Providence, Moda, and Cigna. Please contact your insurance provider directly for the most up to date information on your plan benefits.
(PLEASE NOTE: pre-licensed associates are not able to bill out of network or provide superbills. Insurance companies will ONLY accept superbills from licensed providers)

*Take a look at this great article about “demystifying insurance” from our friends at Connective Therapy Collective.

How will I be involved in my child’s therapy?

Each therapist has their own process for how you will be involved in your child’s therapy. It is common for therapists to host 1:1 parent only sessions every 6-8 weeks, and/or occasional family sessions with your child. With teens, there may be certain privacy and confidentiality protections that therapists must adhere to. Please speak to your therapist directly to discuss any questions you have about participating in your child’s therapy.

How do I prepare for a telehealth appointment?

Make sure you are in a (reasonably) private and safe space where you feel comfortable speaking to your therapist. Feel free to use headphones for additional privacy. Your therapist will provide you with a GoogleMeet link the day of your appointment with your scheduled time. *Some therapists will send one link and ask you to keep it, others may send a link at the start of the week, others may send a new link each day. Please talk to your therapist about what works best for you.

Will I be diagnosed?

If you are using insurance, yes. Insurance requires a diagnosis for services to be covered.

What is your payment policy?

Family Roots Therapy (FRT) requires that all clients add a card on file for any incurred expenses for services. FRT will run your card on the Friday after your attended session for any out of pocket fees set by FRT for self pay options or as is determined by your insurance (including copays, coinsurance, or deductibles).

What is the late cancellation/no-show policy?

Consistency is an important part of your or your child’s therapy. We also hold appointment times for you and your family that we cannot offer to other families if an appointment is canceled at the last minute. For no shows or cancellations made less than 24 hours in advance, a late cancel/no-show fee of $50 will be charged to your card on file. We may choose to waive the fee at our discretion.

Because we understand that sometimes people make mistakes or circumstances are beyond your control, our general guideline is to waive the fee for the first no-show/cancellation and for unforeseen or emergency circumstances such as sudden illness and dangerous road conditions. Please note that if frequent cancellations and no-shows are interfering with treatment, your therapist may need to terminate treatment or no longer guarantee a certain time slot in order to offer this time to another client.

Clients using Medicaid insurance (OHP CareOregon or Open Card) are exempt from the late cancel/no show fee, but your therapist may not be able to guarantee a regular time slot for treatment in the case of recurring no shows or cancellations.

Does Family Roots offer medication management services?

No, Family Roots does not offer medication management services and is not able to prescribe medications.

What happens if my insurance coverage changes?

Please inform your therapist and admin staff (info@familyrootstherapy.com) as soon as possible of any insurance changes. It is your responsibility to ensure that we have the most up-to-date insurance information on file for you, and that your current insurance coverage is accepted by Family Roots.

I forgot my password to the client portal, what do I do?

Please send an email to our admin staff at info@familyrootstherapy.com to request assistance.

I need to cancel/reschedule an appointment, who should I contact?

If you need to cancel or reschedule an appointment, please reach out to your therapist as soon as possible via email and phone. Your therapist should be the first point of contact for any cancellations or rescheduling needs. After contacting your therapist directly, you can also send an email to admin staff at info@familyrootstherapy.com or leave a voicemail message at (503)-746-3373.



7346 NE Sandy Blvd
Portland, OR 97213



1235 SE Morrison St Suite 200
Portland, OR 97213











info@familyrootstherapy.com